Financial and Payment Policies

Our services are not covered by MSI, (Nova Scotia Health Insurance Program); however many insurance plans do cover the cost of these services. Employee assistance plans of many businesses and corporations may also cover the costs of services.

Clients are responsible for ensuring payment for Psychology Sessions by either themselves or a third party payer. Clients are responsible for ascertaining whether services they are receiving are covered by their supplemental health insurance plan and what requirements they must meet for have services covered (e.g., physician referral, etc.).

The regular fee for counselling, therapy and consultation is $190.00 for each 50 minute session. The regular fee for assessment services is $200.00 per hour for standardized testing sessions unless a flat rate has been arranged.  Requested correspondence and/or reports, and other required services will be provided at an additional fee which will be discussed and agreed upon before such services are provided. Additional information regarding fees and payment will be discussed with clients during the initial contact.

We accept cash, Debit, Interac e-transfer, VISA and Mastercard as forms of payment.

Interac E-transfers should be sent to payments@riverdalecentre.ca.

Direct Billing

Some insurance companies allow us to send invoices and receive payment directly from the company. There may be a deductible that is required to be paid by the individual who is covered by the plan. Also, any portion of the fee not covered by the insurance plan will be the responsibility of the client. Those amounts would be billed by the client. Further discussion regarding direct billing will be had on a case-by-case basis.

Payment by Client

If the insurance company does not allow direct billing, the clients are required to pay the required fee and submit the paid invoice to the insurance company to be reimbursed.  An invoice will be provided to the client upon receipt of payment. It is the client’s responsibility to submit the required documents to the insurance provider including any other documentation such as a doctor’s referral.

Other payment arrangements may be available and should be discussed during the initial contact or session.

Cancellation Policy

Twenty-four (24) hours notice is required for cancellation of a scheduled appointment; if less than 24 hours is given or the client does not attend the appointment without notice there is a fee of $100.00 for the missed appointment.  In the case of sessions that are scheduled for more than an hour, 48 hours notice is required.